Last updated: May 30, 2026

WELCOME TO SOPRACLARA

1. INTRODUCTION & DEFINITIONS

These terms and conditions outline the rules and regulations for the use of the sopraclara website and the purchase of any services offered by the Company. By accessing the website or purchasing a service, you accept these terms in full.

sopraclara is a brand name operated by Bianca Dorfstaetter, a sole trader registered in Moellersdorf, Austria. Full contact and legal details are available at www.sopraclara.com/impressum.

The Company can be reached at:

Email: [email protected]

Phone: +43 664 1544218

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person or business purchasing or using services offered under the sopraclara brand, and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to the operator of the sopraclara brand. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

“Intellectual Property” means all intellectual property rights of whatsoever in nature, including (without limitation) patents, designs, present and future trademark or copyright, and whether or not registered or registrable by any means, and the right to file an application for the registration thereof.

“Product” or “Service” means any deliverables by the Company. The specific scope, deliverables, timeline, and price of each service are described on the relevant purchase page at the time of purchase.

2. SERVICES

The Company offers process consulting services including assessments, reports, and advisory sessions. The specific scope, deliverables, timeline, and price of each service are described on the relevant purchase page at the time of purchase. Those descriptions form part of the agreement between the Company and the Client.

The Company reserves the right to modify, add, or discontinue services at any time without prior notice.

All services are provided remotely unless otherwise agreed in writing.

3. PAYMENT

All prices are stated in US dollars (USD). Payment is due in full at the time of purchase. Services are provided upon receipt of payment.

The Company reserves the right to change pricing at any time. Price changes will not affect purchases already completed.

4. REFUNDS & CANCELLATIONS

Report and assessment services: No refunds once the deliverable has been sent. If delivery has not yet occurred, a full refund may be requested within 48 hours of purchase.

Scheduled sessions and advisory services: Cancellations made more than 5 business days before the scheduled session are eligible for a full refund. Cancellations within 5 business days are non-refundable but may be rescheduled once at no additional charge. No refunds after the session has taken place.

5. CONFIDENTIALITY

The Company will treat all information shared by the Client during the provision of services as confidential. This information will not be disclosed to third parties without the Client’s prior written consent, except where required by law.

The Client’s information may be used by the Company in anonymized form for illustrative purposes (e.g. case studies) only with the Client’s express permission.

6. INTELLECTUAL PROPERTY

Unless otherwise stated, the Company and/or its licensors own all intellectual property rights for material on this website and in all service deliverables. All rights are reserved.

You may view and print pages from www.sopraclara.com for your own personal use. You must not republish, sell, reproduce, or redistribute any material from this website or any deliverable without prior written permission. You may not create frames around our web pages or use techniques that alter the visual presentation of this website without express written approval.

The Company reserves the right to request removal of any links to this website at any time.

7. NO GUARANTEE OF RESULTS

The Company provides process consulting and recommendations based on professional experience. The Client is solely responsible for all decisions made and actions taken based on any advice or deliverables provided.

The Company does not guarantee specific business outcomes, revenue improvements, or time savings resulting from the implementation of any recommendations.

8. DISCLAIMER & LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the Company (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

·       limit or exclude our or your liability for death or personal injury resulting from negligence;

·       limit or exclude our or your liability for fraud or fraudulent misrepresentation;

·       limit any of our or your liabilities in any way that is not permitted under applicable law; or

·       exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

9. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under any contract with you that is cause by events outside of our reasonable control (a “Force Majeure Event”) including, without limitation, fire, flood, explosion, storm, earthquake, war, terrorism, sabotage, revolution, riot or civil commotion, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority, strikes, lockouts, failure of supplies of public or private telecommunications networks, power or fuel or the default of suppliers or sub-contractors. Our performance under our contract with you is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Events to a close or to find a solution by which our obligations under such contract may be performed despite the Force Majeure Event.

10. GOVERNING LAW & JURISDICTION

These Terms and Conditions are governed by and construed in accordance with the laws of Austria. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Austria.

Nothing in this clause limits your rights as a consumer under applicable local law.

11. CHANGES TO THESE TERMS

The Company reserves the right to update these Terms and Conditions at any time. The current version will always be available at www.sopraclara.com. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

12. CONTACT

For any enquiries, please contact the Company directly:

Email: [email protected]

Website: www.sopraclara.com

Full legal details: www.sopraclara.com/impressum